Heyplumber (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect through this website, why we collect it, and how we use it.
Heyplumber is a sole trader business operated by Fadi, providing plumbing and heating services across South East London and Kent.
Contact email: info@heyplumber.co.uk
Contact phone: 07898 417544
1. What Data We Collect
When you submit a form on our website (e.g. “Get A Free Quote”), we collect your name, phone number, email address, and details of your enquiry.
We may also automatically collect your IP address, browser and device information, and pages visited on our site via analytics and advertising tools.
2. How We Use Your Data
We use the information you provide to respond to your enquiry, provide a quote, contact you about the work requested, keep records of enquiries and jobs, and improve our website and services. We will never sell your personal data to third parties.
3. Lawful Basis for Processing
We process your data on the basis of legitimate interest (responding to enquiries), contract (where you go on to book work with us), and consent (where you have opted in to marketing communications).
4. Who We Share Your Data With
We may share your data with third-party tools used to run our business, such as email, CRM, or booking software, and with analytics and advertising platforms including Google Analytics and Google Ads, which help us understand website performance and measure the effectiveness of our advertising. We do not share your data with third parties for their own marketing purposes.
5. Cookies
Our website uses cookies and similar tracking technologies, including Google Ads and Google Analytics, to understand how visitors use the site and to measure and improve our advertising. You can control or disable cookies through your browser settings at any time.
6. Data Retention
We keep your personal data only as long as necessary to respond to your enquiry, provide our services, and meet our legal and accounting obligations, after which it is securely deleted.
7. Your Rights
Under UK GDPR, you have the right to access the personal data we hold about you, request correction or deletion of your data, object to or restrict how we use it, and withdraw consent at any time. To exercise any of these rights, contact us at info@heyplumber.co.uk.
8. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
9. Complaints
If you have concerns about how we handle your data, you can contact us directly, or lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page.
11. Contact Us
Heyplumber
Email: info@heyplumber.co.uk
Phone: 07898 417544
